Customer Service
- Delivery Method
- Privacy & Security
- Return Requirements
- Ordering
- Mobiwhsle's Promise
- Viewing & Changing Orders
- Updating Account Information
- Delivery Method
- Our company specializes in placing orders for clients concerning your requirement.The order time is 7-10 days.Besides,the delivery time is about 7-10 days by DHL regarding delivery destination.Last but not least,A deposit of 30% is required when placing an order; the remainder will be paid off once the goods are in readiness.Accept T/T.
- Privacy & Security
- Protecting your privacy and safeguarding your personal, business and financial information is a cornerstone of our business and will always be one of our highest priorities.
Mobiwhsle adheres to rigorous codes and policies that govern what information may be collected, how it is used and how it is protected. - Return Requirements
- Our company guarantees the products supplied to be highly qualified and vacuum packaged.Any customer who order Mobiwhsle products can enjoy high-quality after-sales service.Mobiwhsle will provide a one-year warranty service for customer. Within the warranty period, if the product is in the case of non-human damage,we will be responsible for repair costs and return postage.
- Ordering
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Registered Mobiwhsle Direct Customers:
If you have a account,please using login link at the top of this page and navigate to the Ordering home page to use Internet Commerce tools.
New Customers Getting Started:
Complete these easy steps to order online using the Internet Commerce tools:
Complete these easy steps to order online using the Internet Commerce tools:
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1.Complete the online registration form to become a Mobiwhsle registered user.
2.Ordering online requires a valid Mobiwhsle purchase order or sales order number for your company and your company billing information.
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3.If you find it necessary to submit your orders via fax,you must first Click to Accept website's standard terms and condition of supply agreement for fax orders.
If you do not have a purchase order or sales order number available or would like to be added to your company's existing Internet Commerce Agreement,
please email contact@mobiwhsle.com.
please email contact@mobiwhsle.com.
Payment Pricing & Promotion:
Payment
We accept payment via Bank, Western Union,Express Gold, wire transfers, and offer Net terms to qualified customers.
Pricing
If you are a Mobiwhsle trade partner with a valid account, you can view pricing via logging in to the website.
Promotions & New Products
Promotions and NEW products will be available time to time on our website , you will also be notified via Email if you registered to our Newsletter.
- Mobiwhsle's Promise
- We,Mobiwhsle promises to:
• Protect your market from fierce competition by adopting protect tactics.
• Provide variety of consumer electronic products with high quality and low price
• Give you attractive discount prices and promotions for wholesale
• Feature a simple and easy website for a quick and easy online shopping experience
• Guarantee the quality of your purchase and the safety of your payment
• Delivery of your products to your destination address as soon as we can
• Offer excellent pre-sales, sales and after-sales for wholesale - Viewing & Changing Orders
- Want to view or edit an order? You can check order status, track a shipment, view pickup details, edit your shipping or email address, print an invoice, and more with online Order Status.
Check Order Status
It's easy to check the status of your order! Just visit online My Account and sign in with your Mobiwhsle ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at +509 38 77 4989 or emailing contact@mobiwhsle.com.
Order status messages
Commonly used order statuses include:
Pending - We've received your order. If it shows a pending status you may still have the ability to change or cancel the order.
Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We'll send you an email when your item(s) have shipped.
Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.
Cancel Items or Order
Please contact a customer service specialist at +509 38 77 4989 to discuss your request*.
If you are unable to cancel item(s) online and need to make a return, please review the Returns Requirement section of online Help.
*To expedite this request please include your Purchase Order Number, Customer Number, Name, and/or Billing address.
Track Shipments
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number, if available. You can also view this information by signing in online to My Orders. If you ordered multiple items, you may receive separate shipments emails and tracking numbers.
Click the tracking number to view the status of your package on the carrier's website. Tracking information may not be immediately available.
To receive a tracking number or shipment status on orders placed over the phone, please call a customer service specialist at +509 38 77 4989 or email contact@mobiwhsle.com.
Invoices
A paper invoice will be mailed to you via the Postal Service after your order has completely shipped. If you paid via Credit Card, Check or Wire Transfer, the invoice will be marked as $0.00 due. If you paid via Purchase Order, this invoice will show the total dollar amount that needs to be submitted. - Updating Account Information
- You can update your online account profile information anytime, just log into Mobiwhsle
Once you have logged in, click on "My Account" located at the top left portion of the page.Select "My Profile".
You can update the following information once you've reached the profile page:
1.Email Address
2.User Name
3.Password
Updates to your online account profile are effective immediately.
Note: These changes to your Mobiwhsle online account profile will not be reflected on your credit file.
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