1.After my payment, how long does it take before I receive my products?
Depending on your country of residence, it generally takes 7 to 10 business days for the products to arrive at destination.

2.How long to keep the warranty valid?
Receive your order in exchange for signing. Please take the time to check the status of the parcel delivery. If the package does not match the description given on the site, simply refuse to receive it. The guarantee is valid ONE YEAR from the day you receive your product.

3.Are your phones new or used?
All our phones are brand new and come with all accessories.

4.Do your products sale cover distant coutries?
Yes.We aim to seek more global customers to promote both markets development.

5.When do you deliver?
We deliver all orders within two business day. If you order during the weekend, your order will be shipped between Monday and Tuesday.If your item is out of stock, delivery may be delayed for 5 days.

6.what shipping service do you adopt to deliver your products?
We deliver products by DHL or COSO,depending on your preference.

7.Can you get a tracking number?
Absolutely.The tracking number is provided immediately after shipment of the order. If you do not receive your tracking number for delivery, Call us FREE on电话(Leave a message if the phone does not answer) or email us please to this address:contact@mobiwhsle.com.

8.I received my mobile and it does not work, what should I do?
You are requested to contact us if you have problems with your mobile via our customer service.If that does not exceed a period of seven days after receipt of the package, we will accept that you return the mobile and you replace it with a new one. If you need to change a mobile,please write to us in advance at:contact@mobiwhsle.com.

9.I bought a mobile, but when I opened the package there was no phone inside?
We want to remind all customers:ALWAYS check the goods of the package upon delivery. If you notice the absence of any items or obvious defects in the package, refuse to accept the package.Shipping Packages are a fairly long journey and are handled by different people before arriving and unfortunately there is always "a chance" because of the negligence and irresponsibility in this process.
If you detect defects immediately upon delivery, it will be easier to investigate, so you can easily claim a replacement or refund. After you accept the package, you are in the LEGALLY reception conditions and you lose your right to blame the carrier for delivery negligence.
We assure you that We check all mobile TWICE before shipping and if a mobile is not in the best conditions (nice and functional), we do not deliver. In some cases, after these tests, some information may remain recorded on the mobile phone, but that does not mean in any way that the product is not Brand NEW!

10.I can not find the product I want, can I apply?
Yes, if you do not find in our catalog accessory or equipment you need, we propose to search. If we find this item, we will present in our online catalog Mobiwhsle.com and inform you via email.

11.How do I know if my order was shipped?
It's very simple. When your order is validated and accepted your payment, you receive a confirmation email. In this email is the summary of the order. A tracking code control will be given to you 3-5 days once the package sent. So just go into space "Track My Order" and enter this code on the site of the carrier specified in the received mail with the code. You get the order status (current or shipped). If any further problems，you can contact us at:contact@mobiwhsle.com or call FREE on 电话.

12.What if my questions are not answered here?
Further questions about the products or the operation and use of Mobiwhsle.com contact us at contact@mobiwhsle.com. You can also leave us a message in the chat software installed in the footer of the store.
You can also contact us by telephone at 电话.